Payment
What Payment Methods Do You Accept?
You will receive a full VAT invoice for your order.
We accept both Debit and Credit cards for payment.
We also have Apple Pay and Google Pay available.
Bank Transfer is also an option.
Deposit
We do not charge a holding deposit for the hire of our equipment. When you place your booking with us, we ask that you pay 50% of the total balance to secure and confirm your booking. The remaining balance is due 30 days before your event date.
Discounts
We offer the very best price and service to all customers. However, if you are a charity, let us know and we will see what we can offer! If you would like to order multiple screenings, we can offer discounts to accommodate.
Set Up
Does It Have To Be Dark?
(Projection Screens)
Yes, we recommend starting the film at sunset or just after. This is due to the brightness of the sun/sky, when using projection, this will cause the image to fade. However, this can depend on circumstance and location as we offer a couple of solutions.
(LED Screens)
No, our LED screens offer a very high level of brightness, viewable at any time of day, in all conditions!
Do We Need Power?
If you are hiring the equipment to use yourself at home, you will require power for the screen and projector.
For event bookings where our staff are present at your event, we offer a generator at no extra cost!
How Do You Weight The Screen Down?
Quotes are based on a Grass set up where we can spike into the ground for security. For those hosting events on >Concrete, don’t worry we can provide weights or two vehicles to anchor the screen.
Troubleshoot
What Else Can I Show On The Screen?
Anything! If you wish to show adverts or sponsor logos, simply send the media to us before the event.
Are We Insured?
Yes! We are fully insured with public liability insurance and all of our equipment is PAT Tested.
What Happens If The Weather Is Bad?
Rain does not effect the screen however thunder and lightning will mean the screen cannot operate. Our screens have a wind speed limit of 25MPH*. Should the wind speed exceed this limit, we have to take down the screen for health and safety reasons.
*Wind speed limits differ based on screen size, please get in touch to confirm.
What Do I Need?
What Do I Need?
We take care of everything including the full set up of our equipment, the screen, projector and sound.
All you need to take care of is the film licence, which we can assist you with.
Where Do I Get A Film Licence?
We advise using www.filmbankmedia.com, with prices starting from £100 or 35% of box office.
Can You Help With The Film?
We will assist from start to finish! Based on our experience we can suggest some popular films to match your theme. Don’t forget that as well as a film and event licence you will need an Ofcom broadcast licence.
Cancellation
Do You Give Refunds?
We try to provide our customers with a few options, depending on your circumstances.
Should your event be cancelled due to weather, we allow you to reschedule your event at no extra cost. *1
If you need to change the date of your booking, we allow you to do so at no extra cost.
If you have to cancel, the refund due is dependent on the notice given. *2
*1 Provided no costs have been incurred before your request to reschedule.
*2 Please review our full Terms and Conditions.
Cancellation Policy:
The only reason we would have to cancel would be due to weather, high winds, torrential rain. We constantly monitor the weather for our events and will notify you 1 week prior to your event if we have concerns for the weather, offering a free postponement in these cases. Most of our screens are rated for up to 25MPH Wind Speed. We can still screen if it is raining – it always amazes us to see people still turn up!
